Delivery Information

*** Please Note - Currently our website can only take orders for UK addresses. For International orders please contact us at the store so we can calculate delivery charges individually. ***

UK Mainland Deliveries

All orders are sent with either Royal Mail or tracked parcel 2-5 day delivery service.

Delivery charges are shown on the website when your order has been placed.

Please contact us if you need your parcel more urgently and we will do what we can to help.

Once we have received your order we will contact you to confirm that we have the item in stock and to give you an approximate delivery date. However from time to time there is a delay which we will notify you of immediately after receiving your order. If the item is not in stock then we will let you know when it will be so that you have the opportunity to choose between cancelling your order or waiting for it.

Unfortunately we are unable to ship furniture and large items to Northern Ireland and the Channel Isles but can make it available for collection

Accepting Your Delivery

Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted from the courier signed or not signed for no responsibility can be taken by Period Home Stores for any loss or damage whatsoever. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. NB: All goods must be signed for by an adult aged 18 or over on delivery.

Returns & Exchanges

We hope you are delighted with your order but we do understand that sometimes you will want to return an item.

At Period Home Stores we offer a no quibble guarantee*. If your item from us fails to make the grade just contact us within 14 days to:

Period Home Stores, Sunnyview, Burlington Gardens, Hullbridge, Essex SS5 6BE

Goods must be unused, unopened, in perfect condition (including original packaging) and remained in a re-sellable condition.

Unfortunately, we are unable to refund the cost of postage.

Refunds will be processed within 28 days of receiving the goods back from you. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.

Damaged Deliveries

We do our best to ensure that our products are wrapped sufficiently to survive its journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.

If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us quoting your order number and ideally with a photo of the damage.